Yes, please feel free to call our Customer Care at 852 2947-7248 or Whatsapp us using the button below, and one of our service representatives will be happy to assist you.

For "Price on Request" items, please contact Ultimate Coffee at +852 2947 7248 or press the Whatsapp button below for a quotation.

We currently do not support multiple delivery addresses. Please purchase the items separately if you would like them to be delivered to separate addresses. Contact us at 852 2947 7248 for more details.

At Ultimate Coffee, we deliver to most of the urban areas in Hong Kong, but do not deliver to some remote areas. Please refer to the following list for areas that we do not provide delivery service.

Deliveries cannot be made to: Lo Wu, Lok Ma Chau restricted area, Mai Po, Man Kam To, Tak Ku Ling, Grass Island, Mui Wo, Po Toi Island, Tai O, Tung Lung Island, Tung Ping Chau, Ping Chau, Lamma Island, Cheung Chau, Pui O, Kwai Chung Container Terminals areas, restricted areas and PO box address.

We will only arrange delivery to the address specified in your order. It is not our policy to leave goods in a location not shown on the order and without your signature. Should you request our courier to deliver the goods elsewhere, you will bear any risk of loss.

Yes, a signature will be required for delivery confirmation. Should you not be at home, the person receiving the shipment on your behalf will need to sign a confirmation of receipt for the shipment. 

Our delivery service will be suspended when Typhoon Signal No.8 or higher/ Black Rainstorm Signal is hoisted or when adverse weather or traffic conditions cause delivery to be unsafe. We will resume delivery service within 2 hours after cancellation/ lowering of the signal and when road and traffic conditions return to normal. Under these circumstances, shipments may be delayed, but we will resume normal operations as soon as possible.

If Typhoon Signal No.8 or higher/ Black Rainstorm Signal remains effective at 1 p.m., delivery service will resume on the next business day.

For Industrial / commercial building or Home Delivery:

Spend HK$300 or more per order, to receive free delivery.

An additional surcharge may be added for remote areas. Please contact us for more details.

Delivery fees are charged on a per order basis, regardless of how many shipments/items there are in your order.

All orders are processed at the time of order confirmation. Any change requests may result in possible delay and a HK$50 handling fee. Please contact UCCL customer care via +852 2947 7248 for more details.

Ultimate Coffee Return & Exchange Policy

Yes, our customer care representatives will ask you to provide a photo/video of the product and we only accept the following valid reasons:

• (a) Item(s) with quality issues (e.g., where the “best before date” has passed, etc.)
• (b) Item(s) delivered by mistake on either the quantity of items, or due to UCCL shipping error.

No, the following items cannot be returned due to hygiene and food safety issues:

• i. All grocery products, food and beverages
• ii. Coffee machines and grinders
• iii. All consumables (such as coffee machine detergent)

If UCCL accepts your return request, no delivery fees will be charged to you. However, UCCL reserves the right to charge a HK$150 fee or such amount, should we determine a return request to be unfounded or malicious.

Yes. The relevant delivery fee for the returned product will be refunded if your return request is accepted by UCCL, provided the returned product is the only item in the order. If there is more than one item in the order, the delivery fee for that shipment will not be refunded even though we have accepted your refund request for one of the items in that order.

Once your refund request is accepted and the quality of the returned product is checked and evaluated, the refunded amount will be processed in 7 - 14 working days. The actual date varies based on the business practices or banking services involved.

Once your refund request is accepted and the quality of the returned product is checked and evaluated, the refunded amount will be processed in 7 - 14 working days. The actual date varies based on the business practices or banking services involved.

Yes, Ultimate Coffee's technical department is ready to assist you with any queries you may have. Please contact our UCCL customer care at +852 2947 7248 for more information about our repair and maintenance services.