Refund Policy

Products can only be exchanged or returned within 3 days of the delivery date.

Reasons for return or exchange:

Quality issues (only applies for products exceeding the “best before date”)
Mistakes in the order quantity or items

Remarks:

All the equipment (coffee machines, grinders, and accessories) will not be acceptable for exchange or return. Please consult with our Customer Care Hotline at +852 2947 7248 before making a purchase.
Unless there are quality issues with the product, the customer is fully responsible for the return delivery fee.

Free delivery in hk

With a purchase of HK$300 or more, enjoy free delivery across the 3 main metropolitan districts of Hong Kong (Hong Kong Island, Kowloon, New Territories). For deliveries to Macau, please contact us for a quotation.

buy with confidence

Ultimate Coffee brings over 20 years of expertise in the coffee industry. As the official distributor of premium coffee, tea, & chocolate brands, we ensure that all our products are 100% authentic, and authorized for HK & Macau.

technical support

Our team of dedicated service technicians are officially factory certified and have over 30 years expertise in coffee machine maintenance and repair, ensuring premium service and reliability.