Refund Policy
Products can only be exchanged or returned within 3 days of the delivery date.
Reasons for return or exchange:
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Quality issues (only applies for products exceeding the “best before date”)
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Mistakes in the order quantity or items
Remarks:
1. All the equipment (coffee machines, grinders, and accessories) will not be acceptable for exchange or return. Please consult with our Customer Care Hotline at +852 2947 7248 before making a purchase.
TECHNICAL MAINTENANCE
Our service teams offer a wide range of services, technical know-how, and effective troubleshooting skills, providing you with a pleasant and hassle-free coffee experience. Technical maintenance services include: - On-site Consultation, Installation and Repair Service - Regular Maintenance Service - Preventative Maintenance Service - Coffee Calibration Service - Coffee Machine Refurbishing Service - Emergency Service (out of office hours) - Quality Control Service - Extensive Training Service - Tailor a Service Contract to suit your needs
BARISTA TRAINING
Unlock your coffee potential with the expertise of our professionally trained Barista! If you need coffee machine training or want to master latte art, our barista is more than happy to help. Don’t miss out on this chance to enhance your coffee skills—please leave your name and email along with your desired training date in the contact form to book your session. Once the training request is received, we will schedule your session and be in contact with you shortly.