Condition of Sale

A. General

These Conditions of Sale (“Conditions”) are applicable to all offers, orders, confirmations, invoices and agreements by virtue of which UCCL undertakes to supply Goods and/or Services to Buyers after confirmation of Orders submitted by the Buyer through UCCL’s Website.  UCCL reserves the right to change the following Conditions at any time without prior notice.

B. Ordering Process

1. Buyer’s Orders on our Website are without commitment and constitute an offer from the Buyer to the UCCL to buy the Goods in Buyer’s Order.  Order shall only be binding if and when confirmed by UCCL when sending to Buyer the shipment confirmation or a notice that the Goods are ready for collection.

2. During the processing of an Order, UCCL will confirm the availability of Goods. The Goods are displayed on our website does not constitute or imply a warranty that the Goods are available.  In case the Goods are unavailable, UCCL shall inform Buyer as soon as possible by email about the situation. Buyer shall have choice to wait until the Goods are available or to cancel the order. Once the Buyer confirms to wait for the Goods, the Buyer will no longer be able to cancel the order and no refund will be available.

C. Price & Payment

1. All the payment shall be made by the methods are as displayed on the payment page of the Website, and payments shall be done in the Hong Kong Dollars currency as indicated on the invoice.

2. The Customer shall bear the price differences due to exchange rate and / or any other charges incurred for whatever reasons by the credit card issuer for all transactions.

3. UCCL will use its reasonable efforts to ensure, but cannot guarantee that the prices stated in the on-line store are accurate. UCCL reserves the right to correct any incorrected prices and will inform the customer as soon as possible.  In this situation, the customer can choose to reconfirm the order or to cancel the order with refund.

D. Delivery

1. Delivery Service Arrangements

If any purchase over HK$800 per transaction: We offer free delivery service.

If any purchase below HK$800 per transaction: We will charge HK$150 per delivery or SF Express Pick Up (Pay by Recipient) 

2. Applicable to only single delivery address for each purchase.

3. Delivery service covers Hong Kong Island, Kowloon and the New Territories, except 1.) the outlying Island (i.e. Discovery Bay, Ma Wan, Lantau Island, Cheung Chau and etc.), 2.) the remote area of New Territories (i.e. Lok Ma Chau, Lo Wu, Tin Shui Wai and Kam Tin etc.) and 3.) the Southern District and the Mid-level / Peak of the Hong Kong Island, the additional charges may be applied for delivery services to these area.  Any delivery address is not within HKSAR, please contact our Customer Care Hotline (852 2947 7248) for the details.

4. Our delivery service does not cover locations that are not directly accessible by courier trucks or floors that are not directly accessible by elevators. Thus, most of the village houses are not covered by our delivery service. 

5. For unsuccessful delivered orders, we will contact you by next day for the re-delivery arrangement, and an extra HK$150 or above will be charged.

6. During the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted, all the delivery will be suspended.

E. Exchange and Return Policy 

Exchange and Return Policy

1. The products (i.e., Coffee, Tea, and Chocolate powder, etc.) that you purchased from our online shop can only be exchanged or returned within 3 days of the delivery date and under the following circumstances:

Item(s) have a quality issue, or the “best before date” has passed;

Item(s) were delivered in mistake on either the quantity or items due to UCCL shipping error;

2. All the equipment (coffee machines, grinders, and accessories) will not be acceptable for exchange or return.  Most of these items are covered with the original factory’s warranty, please consult our Customer Care Hotline at +852 2947 7248 before making a purchase.

Exchange or return the goods Procedures

If the customer would like to exchange or return the goods, please follow the steps below:

1. Contact our Customer Care office by email (ucclservice@ultimatecoffee.com.hk) within 3 days of purchase (including public holidays).  

2. Please provide the invoice copy, reasons for exchange or return supporting pictures, etc. Our Customer Care Officer will inform you about the decision by email.

3. Once you receive the confirmation email, please pack the return items properly and send them to us with a copy of the email confirmation and delivery note within 7 days of receiving the confirmation email from our Customer Care Officer. We can refuse to accept any applications of exchange or return if the 7-day limit is exceeded. In addition, the shipping charge is at the customer’s expense.

4. UCCL reserves the final right to interpret the terms and conditions of this policy.

Remarks:

Before proceeding with the exchange or refund, we will examine the returned goods' condition and whether it complies with our exchange and return policy.  Otherwise, we will not return the unqualified returned items to the customer.  Therefore, the Customer should make sure the returned goods are qualified with our exchange and return policy.

F. Applicable Law

1. These Conditions and any Agreement based on these Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.